Simple Math

"A customer a few weeks ago wanted to return this hair coloring, and exchange it for a different color, right?   So I tell her, she can hand it and the receipt to me, and I can do it all in one transaction if she goes to get the one she wants and any other items she wants.

So she does, and comes back.

I do the return first because it makes the return slip that I stick in the register shorter and easier to deal with, and that way I also don't forget to do it.


The way our system lists returns is a negative value on the receipt. I think in this case it was -6.99.

That said, I still have to scan the one she's swapping it for, but it's also 6.99, which is a positive value so it all evens out, right?


Not according to her.

As far as she was concerned, I shouldn't have charged her for it at all.

And I could not get her to understand that it evens out to a zero value, even with the assistance of one of my coworkers helping explain.


She left, then she came back again, and went to cosmetics that time to try and get it corrected.


It took a manager with a calculator to finally convince her that yes, I did not charge her a value for it." (Source)

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That 5.16 is not larger than 5.8.

I worked at a bank with a young coworker who thought that the staff interest rate on a term deposit of 5.8% was worse that the bank's standard rate at the time of 5.16%.

She also couldn't work out 10% of $200, even with a spreadsheet that someone made where all she had to do was enter the number 200 and then look and the large, colorful and well marked answer. (Source)

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Customer: If the cucumbers are on sale 4 for $3 why should I be charged .75 cents for one?

Me: Ma'am the sale price IS .75

Customer: That's bulls--t, the other guy would give it to me for the sale price.  I want to talk to someone who knows what the hell they're talking about!

Me: Sure, let me get you a manager.


Manager: Hi ma'am what seems to be the problem?

Customer: Why the hell should I pay .75 cents for a cucumber that's on sale just because I don't want to buy 4 of them!

Manager: Ma'am if 4 cucumbers are $3 then 2 are $1.50 and one would be .75 cents.


ITS THIRD GRADE MATH... COME ON!!! (Source)