Hello, Operator

Actual call center conversations!


 
Customer: ‘I've been calling 700-1000 for two days and can't get through; can you help?'
Operator: 'Where did you get that number, sir?'
Customer: ‘It's on the door of your business.'
Operator: 'Sir, those are the hours that we are open.'

 

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Samsung Electronics
Caller: ‘Can you give me the telephone number for Jack?'
Operator: ‘I'm sorry, sir, I don't understand who you are talking about.'
Caller: ‘On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
Operator: 'I think it means the telephone plug on the wall.'

 

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RAC Motoring Services
Caller: 'Does your European Breakdown Policy cover me when I am traveling in Australia?’
Operator: 'Does the policy name give you a clue?'
 
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Caller (inquiring about legal requirements while traveling in Europe)
'If I register my car in France, and then take it to England, do I have to change the steering wheel to the other side of the car?'

 

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Directory Inquiries
Caller: 'I'd like the number of the Argo Fish Bar, please'
Operator: 'I'm sorry, there's no listing. Are you sure that the spelling is correct?'
Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'
 
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Then there was the caller who asked for a knitwear company in Woven.
Operator: ‘Woven? Are you sure?'
Caller: ‘Yes. That's what it says on the label -- Woven in Scotland.'
 
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: ‘I haven't got a pen, so I'm steaming up the window to write the number on.'

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